Refund policy

Return and Refund Policy

Last Updated: October 8, 2026

At Brown Advisory LLC (operating via chk3yu-qu.myshopify.com), we take tremendous pride in crafting and delivering high-quality writing instruments, sticky notes, pencil cases, and organizational stationery designed to brighten your everyday workspace. We want you to be completely delighted with every pen stroke and paper pack you order. However, if a product does not meet your expectations, our hassle-free return and refund policy is designed to make the process as simple and transparent as possible.

30-Day Return Window

We offer a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return.

To be eligible for a standard return:

  • The item must be unused, in the same condition that you received it, and in its original packaging.

  • Pens must not have broken ink seals or signs of usage.

  • Sticky note packs and paper stationery must remain sealed in their protective wrap.

  • Pencil pouches and cases must include all original tags, inserts, and packaging material.

  • You will need to provide the receipt, order number, or proof of purchase.

Non-Returnable & Final Sale Items

Certain types of items cannot be returned for a refund:

  • Clearance, discounted, or final sale items.

  • Custom-printed or personalized stationery products.

  • Gift cards.

  • Items damaged due to misuse, mishandling, or improper storage after delivery.

Step-by-Step Return Process

  1. Initiate Your Return: Contact our dedicated customer care team at [email protected] within 30 days of receiving your parcel. Please include your order number, details of the item(s) you wish to return, and the reason for the return.

  2. Review & Approval: Once our team reviews your request, we will issue a Return Merchandise Authorization (RMA) number along with detailed packing instructions.

  3. Package Your Items: Securely pack the item in its original box or protective mailer to prevent ink leakage or paper creasing during transit. Write your RMA number clearly on the outside package.

  4. Ship the Return: Send the return package to our designated returns facility:

    Brown Advisory LLC Returns Dept.

    Attn: Carla Mylers

    850 Warren Ave #204

    East Providence, RI 02914

    United States

Note: Unless the return is due to a defective, damaged, or incorrect item sent by us, customers are responsible for paying their own return shipping costs. Shipping fees are non-refundable.

Damaged, Defective, or Incorrect Deliveries

We inspect our pens, pencil cases, and stationery carefully prior to dispatch. However, if your order arrives damaged during transit, defective (e.g., a dried-out pen or broken zipper on a pencil case), or missing items, please notify us immediately within 7 days of delivery at [email protected].

Please attach high-resolution photos or a short video showing:

  • The shipping container/box condition.

  • The defective or damaged stationery item.

  • The shipping label on the package.

Upon verifying the issue, we will happily send a replacement at no extra charge or issue a full refund, including original shipping costs.

Refunds & Processing Time

  • Inspection: Once your returned parcel is delivered to our East Providence facility, our team will inspect the items within 3 to 5 business days.

  • Notification: We will notify you via email regarding the approval or rejection of your refund based on item condition.

  • Payout: If approved, your refund will be processed automatically to your original payment method (Credit Card, PayPal, etc.).

  • Timeline: Please allow 5 to 10 business days for the credit to reflect on your bank or credit card statement, as processing times vary among financial institutions.